1st Line Support

1st Line Support  - Windows, Mac, IT Support

£18-23k DOE + Benefits – Attleborough, Norfolk

CloudScope are looking for a 1st Line Technician for a Norfolk-based business founded in 2008. The company has experienced sustained growth since their inception and are looking to further that growth year on year with a target of increasing headcount by more than 20% - making them one of the fastest-growing Digital & Technology Solutions providers in East Anglia. Providing a supportive environment, recognising the importance of the personal training and development of staff, rewarding those who go the extra mile, and celebrating wins together creates an environment to thrive in. This is an exciting time to join a modern and innovative company with a focus on employee well-being.

With clients in various industries across the UK you will be supporting small and medium businesses by troubleshooting issues remotely and on-site based on their proven work and time management system. This is a fast-paced environment and you will be responsible for providing clients with a professional service supporting both PCs and Macs, servers, IP telephony, and customer applications. No two days are the same so it’s important to be flexible in your approach.

The company prides itself on upholding their core values of Teamwork, Responsibility, Unity, and Experience at all times. They also understand their role in protecting the environment for future generations and operate a completely paperless office with recycling points in every kitchen. Recognising employee achievements is hugely important and every month departments share with the wider business individuals they feel have gone above and beyond.

The Role

• Supporting client PCs and Macs remotely and on-site - Win7/8/10, 2008, 2012, 2016
• Setting up client email accounts and website hosting in Linux and Windows environments
• Installing and upgrading software for both PCs and Macs
• Administrating IP Phone systems and supporting client applications

The Candidate

• Confident supporting clients over the phone with a professional and friendly manner
• Passion for and a good level of knowledge around IT
• Previous experience in the outsourced IT industry would help but is not essential
• Excellent problem solving skills

Salary: £18 - 23k

Working Hours: 40 hours per week, Monday - Friday - with flexible working available

+         25 days holiday, plus bank holidays, increasing with long service. Other benefits include: quarterly profit-based bonus, personal training & development, company shutdown over Christmas,

Location: Norwich, Norfolk

Commute: Great Yarmouth, Wymondham, Cromer, Hethersett, King’s Lynn, Dereham,

Who would suit this role?

This role would suit someone with a passion for IT who’s looking for their first role in the industry or who has prior experience in a similar position providing support to clients across the UK in a fast-paced environment that values professional learning and development.